Frequently Asked Questions
Everything you need to know about our natural lip care and beauty essentials.
What makes My Bee Balm products different from other brands?
We prioritize purity by using 100% natural beeswax, organic essential oils, and botanical extracts. Our formulas are free from synthetic fragrances, parabens, and petroleum-based ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
Are your products cruelty-free?
Yes, we are committed to ethical practices. We never test on animals, and we source our beeswax from sustainable apiaries that prioritize the health and safety of the bees.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return unopened products within 30 days for a full refund. For hygiene reasons, we cannot accept returns on used items.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to bring My Bee Balm to more countries in the near future.
How should I store my balm to ensure it stays fresh?
Because we use natural oils and waxes, we recommend storing your products in a cool, dry place away from direct sunlight to prevent melting and preserve the integrity of the ingredients.